FAQ



VAT Value Added Tax

Will I be charged VAT over my purchases?


Companies can enter their VAT number at ‘your details’. This number starts with the letters GB. After your VAT number has been validated, no Dutch VAT will be charged to you. This is based on the provisions that apply within the EU for intra-community transactions. See also HMRC for further details.

If you do not enter a valid VAT number, you will be charged VAT.


Payment

How can I make my payment?

You can use one of the payment methods stated in the ordering procedure. You can pay using your credit card (VISA and MasterCard) or make payments using your online banking application using a Maestro debit card.

 



Complaints

How do I lodge a complaint?

Growers can send an e-mail to seed@elsoms.com
. If you notice any visible abnormalities or short falls, please inform us within 3 days after delivery. Always state your order number and address.




Variety

Which variety should I choose?

The website lists a clear description of the varieties, which will help you make the right choice from the varieties offered. If you require further advice about growing the right variety for you, please contact your local representative. Click here to see contact details.



Return shipments

Can I return seed?

Seed is a natural product. Our products are stored under the optimal conditions to guarantee quality. We are unable to accept return shipments of seeds once they have been dispatched. We advise you to keep the time between purchasing your seed and planting it as short as possible. The website lists a clear description of the varieties, which will help you make the right choice from the varieties offered.



Shipment

How will my order be shipped?

Your order is shipped to you by post or DHL. If the value of your order exceeds 500 Euro's or the weight is above 5 kilograms, we will always ship your order per DHL. All handling- and transport costs are then to our account. The costs as well as the shipment date can be found on the order confirmation.



The translation for some of the Dutch words on the order confimation are as follows:
Handelsregisternr. is trade registration number
BTWS-nr is VAT number
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